Do I have to wash my linens before returning them?
No, just allow wet linens to dry completely before packaging, shake out linens to remove all garbage and remaining table décor and return all linens to the shipping containers or laundry bags provided with your order. Do not send linens back in black garbage bags as these bags can be mixed up with trash. Clear bags are acceptable
Do I have to wash dishes before returning them?
No, just scrape off any debris and place in the shipping containers provided.
Do you deliver and pick up out of town?
Yes we do. Delivery fees and mileage costs will apply.
Can I pick up my rentals?
Yes! You can pick up anytime during our regular hours.
Can I set up my rental tent on my own?
Our tent rental prices include set up (not delivery) and need to be set up by our staff to ensure a proper and safe installation.
What is a rental protection plan and can I refuse to pay it?
The 10% non-refundable rental protection plan absolves the lessee of responsibility for 100% of damage valued at $100 or less; and 70% of damages totaling more than $100 and less than $500. Hub City Display retains the right to indemnity for damages in excess of $500. The rental protection plan covers accidental damage only, not theft, loss or misuse. In the case of linens, the rental protection plan covers regular laundering expenses only. Permanent damage will result in full replacement charges.
You may decline the rental protection plan at time of booking if a form is filled out with a credit card number to cover any damages.
What if I have an issue with rental items outside of your regular business hours?
That's not a problem. If you call after hours, you will be given a 24 hour emergency number. Call us and we'll do our best to help you.
Do I need to make a deposit on my order?
Yes, we require a 50% deposit to confirm your booking. The remaining balance is due before pick up or delivery. A valid authorized credit card or cash deposit is held for security until the items are returned.
What if I want to make changes to my order?
We don't mind. Orders can be modified up to 2 weeks before the event. If changes are made within 2 weeks, additional fees may apply. These fees will be calculated at the discretion of Hub City Display.
What if I want to cancel my order?
An admin fee of 5% (min $25) will be applied to any cancelled order provided we have received cancellation notice at least 2 weeks prior to delivery or customer pick up date. A 50% charge applies with less than 2 weeks notice. Orders cancelled with less than 48hrs notice are subject to 100% cancellation charge.
If I pick up on Friday and return on Monday, do I pay a 3 day rental rate?
No, you are only charged for the day(s) that the items are to be used for. If you would like to pick up a day early or return a day late you may be charged for an additional day of rental.